Southern and Great Western showed the biggest overall improvement since spring 2018

Overall % satisfaction

%

20

40

60

80

100

Long distance sector

87

London and South East sector

83

Regional sector

83

Heathrow Express

+0

95

Virgin Trains

+2

91

Chiltern Railways

-1

90

Hull Trains

+3

90

Merseyrail

-2

90

Gatwick Express

+2

89

Grand Central

-6

89

London North Eastern Railway

+1

89

Tfl Rail

na

89

London Overground

+0

88

Great Western Railway

+6

87

CrossCountry

+0

86

East Midland Trains

-1

86

c2c

-1

85

ScotRail

+1

85

West Midlands Trains

+3

84

Thameslink

-3

83

TransPennine Express

-2

83

Transport for Wales

+1

82

Southern

+12

81

Greater Anglia

+4

80

Southeastern

80

+5

Northern

78

-2

South Western Railway

78

-2

Great Northern

77

-1

%

20

40

60

80

100

Long distance sector

87

83

London and South East sector

Regional sector

83

+0

Heathrow Express

95

+2

Virgin Trains

91

-1

Chiltern Railways

90

+3

Hull Trains

90

-2

Merseyrail

90

+2

Gatwick Express

89

-6

Grand Central

89

+1

London North Eastern Railway

89

na

Tfl Rail

89

+0

London Overground

88

+6

Great Western Railway

87

+0

CrossCountry

86

-1

East Midland Trains

86

-1

c2c

85

+1

ScotRail

85

+3

West Midlands Trains

84

-3

Thameslink

83

-2

TransPennine Express

83

+1

Transport for Wales

82

+12

Southern

81

+4

Greater Anglia

80

+5

Southeastern

80

-2

Northern

78

-2

South Western Railway

78

Great Northern

-1

77