Technology is giving retailers the capability to adapt to the new business realities, and to communicate effectively with customers at a time of uncertainty and change. Zendesk provides tools that enable businesses to improve their customer experience in a range of ways:
Using tools to manage traffic in-store on mobile and manage customer expectations as retailers reopen their doors, from booking store visits to scheduling times for collection.
Using data captured in-store and across a range of channels to understand customers’ needs while also providing tools to enable businesses to be more responsive to queries.
Helping retailers develop quick solutions to manage customer expectations on in-store and delivery experiences, with self-service tools and solutions to give customers the ability to request specific time for shop visits or click and collect.
Helping businesses explore ways to re-think their service, from identifying new efficiencies to looking at reservation systems and integration of in-store and e-commerce services through mobile CRM apps.
Providing tools to enable businesses to be more responsive to customer queries with quick resolution times, even with distributed and remote teams, as well as building more efficient relationships with employees, partners, warehouses, manufacturers and distributors.