With all the uncertainty over Covid-19, it has never been more important to trust your holiday provider. With this in mind, Crystal Ski Holidays has introduced the Crystal Holiday Promise to reassure you that it is doing everything possible to keep you and your holiday protected, and to get you to the mountains this winter:
You can amend your holiday for free, for any reason, as long as you do it more than 28 days before your departure date, and are flying with TUI Airways. Additionally, if you have to self-isolate and the period includes the date when you’re due to depart on holiday, you can submit a medical certificate and amend your booking for free. You can also amend for free if your local UK area goes into lockdown, even if it’s less than 28 days to your departure date.
If overseas local restrictions impact your ability to get on the mountain – such as the ski area closing due to Covid-19 – you can amend or cancel your holiday for free. If your holiday has to be cancelled for reasons related to Covid-19, the Crystal team will contact you and you’ll receive a full cash refund for the amount you paid.
Get peace of mind with Crystal’s COVID Cover benefits, which include free amends if you contract Covid-19 before you travel and insurance for medical costs if you contract it while you’re away.
Crystal promises only to take you on quarantine-free holidays. This means that if Crystal knows you’ll need to self-isolate or quarantine when you arrive at a destination, you won’t be taken there, and if you need to self-isolate when you return to the UK, you’ll have the option to amend or cancel your holiday for free.
Following Foreign Office advice
If the Foreign Office advice changes before you go or while you’re on holiday, Crystal will contact you to discuss the next steps. If the advice changes to “all but essential travel”, you can amend or cancel your holiday for free.
While you’re away, the Crystal team will always be on hand to support you – you can get in touch with the team 24/7 by phone.
Atol and Abta protected
As well as this season’s winter holidays being covered by the Crystal Holiday Promise, your trips are also Atol and Abta protected.
Read more about how Crystal is looking out for travellers this season.
Crystal Ski Holidays is part of the TUI AG Group of companies, one of the world’s leading travel groups. COVID Cover is provided by the Holiday to Home insurance policy with AXA Insurance UK Plc.