Category Count % of total Completed (count) Completed (%) Category details
stores items 1224 39.95 622 50.82 Requests for various items, mostly clothes, hygiene products
property 318 10.38 133 41.82 Requests to retrieve property from storage, requests for items
to be translated 315 10.28 105 33.33 A request that requires translation services
communication 308 10.05 172 55.84 Requests for phone calls, interviews with case managers, staff
accomodation 137 4.47 100 72.99 Complaints about accomodation facilities, for example leaking roofs, leaking tents, broken lights, hygiene of conditions, insects
exercise/activities 125 4.08 75 60.00 Mostly complaints about phone and internet access
newID/make changes on ID 101 3.3 32 31.68 Updating identity documents
medical 88 2.87 57 64.77 Requests for medical treatment, medicine, including pregnancy-related issues
abuse 70 2.28 35 50.00 Complaints about verbal and physical abuse from other detainees, detention centre staff
complaint on service provider 62 2.02 32 51.61 Complaints about the service providers, such as clothes going missing, complaints about staff, complaints about various services
literature 43 1.4 17 39.53 Requests for books, mostly language dictionaries, religious texts or educational books
offshore property 43 1.4 18 41.86 Requests for items and complaints of stolen items
personal items 42 1.37 25 59.52 Requests for items and complaints of stolen items
complaint on transferee 35 1.14 13 37.14 Complaints about other detainees
phone calls 34 1.11 31 91.18 Complaints and requests regarding phone access
reunite with family 33 1.08 13 39.39 Requests to visit or be transferred to compound where family is
food/diet 28 0.91 20 71.43 Requests for specific food items, such as vegetarian meals, birthday cakes
religion 28 0.91 15 53.57 Requests including religious items, religious services
canteen items 17 0.55 17 100.00 Requests for miscellaneous items such as speakers, nail cutters, mp3s
riot statement 5 0.16 4 80.00 Statements regarding riot
possible self-harm 4 0.13 3 75.00 Statements suggesting self-harm likely
riot property 3 0.1 3 100.00 Unknown
point system 1 0.03 1 100.00 Unknown
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