stores items |
1224 |
39.95 |
622 |
50.82 |
Requests for various items, mostly clothes, hygiene products |
property |
318 |
10.38 |
133 |
41.82 |
Requests to retrieve property from storage, requests for items |
to be translated |
315 |
10.28 |
105 |
33.33 |
A request that requires translation services |
communication |
308 |
10.05 |
172 |
55.84 |
Requests for phone calls, interviews with case managers, staff |
accomodation |
137 |
4.47 |
100 |
72.99 |
Complaints about accomodation facilities, for example leaking roofs, leaking tents, broken lights, hygiene of conditions, insects |
exercise/activities |
125 |
4.08 |
75 |
60.00 |
Mostly complaints about phone and internet access |
newID/make changes on ID |
101 |
3.3 |
32 |
31.68 |
Updating identity documents |
medical |
88 |
2.87 |
57 |
64.77 |
Requests for medical treatment, medicine, including pregnancy-related issues |
abuse |
70 |
2.28 |
35 |
50.00 |
Complaints about verbal and physical abuse from other detainees, detention centre staff |
complaint on service provider |
62 |
2.02 |
32 |
51.61 |
Complaints about the service providers, such as clothes going missing, complaints about staff, complaints about various services |
literature |
43 |
1.4 |
17 |
39.53 |
Requests for books, mostly language dictionaries, religious texts or educational books |
offshore property |
43 |
1.4 |
18 |
41.86 |
Requests for items and complaints of stolen items |
personal items |
42 |
1.37 |
25 |
59.52 |
Requests for items and complaints of stolen items |
complaint on transferee |
35 |
1.14 |
13 |
37.14 |
Complaints about other detainees |
phone calls |
34 |
1.11 |
31 |
91.18 |
Complaints and requests regarding phone access |
reunite with family |
33 |
1.08 |
13 |
39.39 |
Requests to visit or be transferred to compound where family is |
food/diet |
28 |
0.91 |
20 |
71.43 |
Requests for specific food items, such as vegetarian meals, birthday cakes |
religion |
28 |
0.91 |
15 |
53.57 |
Requests including religious items, religious services |
canteen items |
17 |
0.55 |
17 |
100.00 |
Requests for miscellaneous items such as speakers, nail cutters, mp3s |
riot statement |
5 |
0.16 |
4 |
80.00 |
Statements regarding riot |
possible self-harm |
4 |
0.13 |
3 |
75.00 |
Statements suggesting self-harm likely |
riot property |
3 |
0.1 |
3 |
100.00 |
Unknown |
point system |
1 |
0.03 |
1 |
100.00 |
Unknown |