Regional operators tend to be seen as offering better value for money
Value for money satisfaction, %. (change from spring 2016)
Satisfied or Good
Regional sector
Long-distance sector
London and South East sector
Grand Central (5)
Hull Trains (-1)
Merseyrail (-9)
Virgin Trains (3)
ScotRail (2)
TransPennine Express (2)
Virgin Trains East Coast (0)
Arriva Trains Wales (-1)
Northern (-1)
CrossCountry (1)
Heathrow Connect (1)
London Overground (4)
London Midland (-1)
c2c (10)
Heathrow Express (11)
East Midlands Trains (0)
Great Western Railway (-2)
Chiltern Railways (-1)
Greater Anglia (6)
TfL Rail (-2)
South West Trains (0)
Gatwick Express (3)
Great Northern (3)
Southeastern (6)
Southern (3)
Thameslink (2)
%
20
40
60