Overall satisfaction scores tend to be higher among long-distance operators

Overall satisfaction, %. (change from spring 2016)

Satisfied or Good

Long-distance sector

Regional sector

London and South East sector

Heathrow Express (+6)

Hull Trains (3)

Grand Central (-2)

Merseyrail (3)

Chiltern Railways (1)

Virgin Trains (0)

Virgin Trains East Coast (2)

Heathrow Connect (7)

London Overground (2)

ScotRail (2)

c2c (8)

East Midlands Trains (3)

CrossCountry (2)

Gatwick Express (9)

TfL Rail (8)

TransPennine Express (-1)

London Midland (-2)

Arriva Trains Wales (1)

Greater Anglia (6)

Northern (2)

South West Trains (0)

Great Western Railway (-3)

Southeastern (10)

Great Northern (5)

Thameslink (1)

Southern (3)