Passengers on Northern trains were the least satisfied on the rail network in 2019 but West Midlands Trains recorded the steepest fall in satisfaction levels
Overall satisfaction, % (change from autumn 2018)
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0
20
40
60
80
Northern (-1)
West Midlands Trains (-11)
South Western Railway (1)
TransPennine Express (6)
Transport for Wales (-2)
CrossCountry (-1)
East Midlands Railway (-4)
Great Northern (12)
Greater Anglia (8)
Southeastern (3)
Southern (8)
Thameslink (4)
TfL Rail (-1)
Virgin Trains (-5)
c2c (-2)
Great Western Railway (8)
London Overground (3)
Gatwick Express (2)
London North Eastern Railway (2)
ScotRail (9)
Chiltern Railways (-2)
Merseyrail (1)
Hull Trains (0)
Grand Central (0)
Heathrow Express (0)