Passengers on Great Northern trains were the least satisfied on the rail network last year after satisfaction levels fell by 9% in 2018

Overall satisfaction, % (change from autumn 2017)

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0

20

40

60

80

Great Northern (-9)

Northern (-9)

TransPennine Express (-8)

Greater Anglia (-8)

South Western Railway (-3)

Southern (2)

Thameslink (-6)

Great Western Railway (-2)

Southeastern (-2)

ScotRail (-6)

CrossCountry (-2)

Arriva Trains Wales (2)

East Midlands Trains (-1)

West Midlands Trains (-0)

London Overground (-2)

TfL Rail (-)

London North Eastern Railway (-5)

c2c (-2)

Gatwick Express (7)

Merseyrail (2)

Virgin Trains (-1)

Hull Trains (-3)

Chiltern Railways (4)

Grand Central (-2)

Heathrow Express (5)