Passengers on Southern remain the least satisfied on the rail network but Thameslink, part of the same franchise, recorded the biggest increase in overall satisfaction
Overall satisfaction, %. (change from spring 2017)
Autumn 2017 % satisified or good
Southern (7)
South Western Railway (-7)
TfL Rail (-5)
Great Northern (0)
Arriva Trains Wales (-3)
Great Western Railway (-2)
Southeastern (4)
Gatwick Express (-2)
Greater Anglia (2)
Northern (0)
TransPennine Express (-3)
CrossCountry (-1)
Heathrow Connect (-4)
Thameslink (10)
London Midland (-1)
East Midlands Trains (2)
ScotRail (2)
London Overground (-3)
Chiltern Railways (-3)
Merseyrail (-6)
c2c (3)
Heathrow Express (-5)
Virgin Trains (2)
Virgin Trains East Coast (0)
Hull Trains (-2)
Grand Central (5)
0
20
40
60
80