Train operators in London and the south-east are seen as offering worse value for money than those in the regional and long-distance sectors
Value for money satisfaction, %. (change from spring 2017)
Autumn 2017 % satisfied or good
Long-distance sector
Regional sector
London and south-east sector
Grand Central (-5)
Merseyrail (6)
Hull Trains (2)
Virgin Trains (-1)
Virgin Trains East Coast (2)
Heathrow Connect (4)
London Midland (5)
ScotRail (-3)
CrossCountry (2)
Northern (0)
TransPennine Express (-3)
Arriva Trains Wales (-3)
East Midlands Trains (3)
London Overground (-3)
c2c (-2)
Chiltern Railways (3)
Great Western Railway (2)
Heathrow Express (-2)
TfL Rail (4)
Greater Anglia (2)
Great Northern (1)
Thameslink (3)
Gatwick Express (0)
Southern (0)
South Western Railway (-4)
Southeastern (-2)
0
20
40
60